Return and refund policy
📝 Refund Policy
We want you and your dog to be 100% satisfied with your purchase. If you're not completely happy, we’re here to help.
🐾 Returns
You have 14 days from the date your order is delivered to request a return. To be eligible for a return:
- unused, in its original packaging, and in the same condition that you received it.
- receipt or proof of purchase.
To start a return, please contact us at
info@ultimatedogtoys.com with your order number and reason for return.
Please note: Customers are responsible for return shipping costs unless the item arrived damaged or defective.
💸 Refunds
Once we’ve received and inspected your return, we’ll let you know if the refund is approved. If approved:
- You’ll be automatically refunded to your original payment method
- It may take 5–10 business days for your bank or credit card company to process the refund
🚫 Non-Refundable Items
We do not accept returns on:
- Used or damaged items not caused by us
- Final sale items
❓Questions?
Feel free to contact us at info@ultimatedogtoys.com - we’re here to help!
No hassle, no stress—just happy tails and happy customers.